What Is NextGen (Patient Portal)?
NextGen is our secure patient portal. It lets you contact our office about non-urgent requests through a secure web portal. NextGen is our patient portal for medical and dental services.
Is Patient Portal an email?
No. Patient Portal uses a secure website to send messages and requests to your provider team directly into our electronic health record system.
If some of my health information is not correct, what should I do?
This information comes directly from your medical record at your provider’s office. Discuss any inaccurate information with your provider at your next clinic visit. Your health information is reviewed and updated in your medical record during each visit.
How secure is my medical information?
Your information is extremely secure. The information on the Patient Portal is merely a snapshot of your medical record, not the actual record.
Can I expect a reply by email, or by telephone?
Depending on the request, we will reply in the same method that you used to contact us. If we need more information to process your request, we will contact you by telephone.
Can I ask emergency related questions via the Patient Portal?
No, the Patient Portal is not to be used for emergency-related healthcare issues. Please call your provider’s office directly for any questions you would need answered within 3 business days or sooner. If you are experiencing a healthcare emergency, call 911, or visit the nearest emergency room.
Do messages sent and received through the patient portal become part of my medical record?
Yes, messages sent from the Patient Portal and the responses to those messages become part of your medical record.
Will only my doctor see my message or information submitted?
Designated staff members who support your provider will receive your messages and route them to your provider, nurse, or front desk as necessary. If your provider is out of the office, your request may be handled by the provider on-call or held until he/she returns to the office.
I forgot my password. What should I do?
Click on the “Forgot Password” link on the sign-in page to reset your password online.
Where can I update my personal information (e.g. home address, email, change my password)?
Log into your account and go to the “My Account” section. From there, you can edit and update your username, password, etc. Please send a message or contact your provider’s office if you need to update your personal information, like an address or phone number.
I was logged out of the Patient Portal. What happened?
The Patient Portal is set up to time out a session automatically when it finds no action (i.e., moving the mouse) in a designated time period. Follow the instructions to log back in or close the session.
What is your privacy policy?
You may review our organization’sprivacy policy here.
Washington State has laws permitting minors (children under 18) to consent or agree to certain types of healthcare services confidentially.
What types of services may minors consent to?
Washington State allows minor patients to consent to the following services, depending on the patient’s age:
- Birth control services
- Prenatal care
- Sexually transmitted diseases and infections
- Outpatient substance use treatment
- Behavioral health
Visit our clinic locations for hours and services offered.
I’m under 18 years old – what does this mean for me?
When minors visit a provider at CHC, there are certain services they may consent to without parental involvement (see “What types of services may a minor consent to?” above). CHC will take steps to ensure the confidentiality of those visits by turning off portal access for all patients ages 13 through 17 and will not share your healthcare information with anyone else unless you give permission.
What does this mean for me as a parent?
CHC encourages parents and guardians to be involved in their child’s health care to the extent possible and respects their authority to make decisions.
These laws also require healthcare providers to treat visits confidentially. Therefore, if your child consents to one of the above services on their own, CHC will not be able to share information with you regarding those visits without written authorization from the child
CHC will automatically deactivate portal access for parents and guardians of minors between the ages of 13 through 17 years old. Parents may contact CHC for billing information or medical/dental records for their minor child and continue to have information about their healthcare.
Turning off access to portal accounts applies to all patients ages 13 through 17 and does not mean that your child has received healthcare services without your knowledge.
What are the site requirements?
Patient Portal works best with the following browsers:
- Microsoft Internet Explorer 8.0 and higher
- Mozilla Firefox 2.0 and higher
- Google Chrome
